AG Ferguson seeking 911 outage stories

Print Article

OLYMPIA — Washington Attorney General Bob Ferguson wants to hear from people affected by last month’s nationwide 911 outage.

Ferguson’s request comes about three weeks after large portions of the United States’ 911 system went down for 12 hours on Dec. 17 and 18. Much of that system is managed by Monroe, Louisiana-based CenturyLink.

“For the second time, CenturyLink has fallen short of its obligations to provide reliable 911 services for Washingtonians,” Ferguson said in a news release. “If you called for help during this outage, only to be met with a busy signal, please share your story with my office.”

“We want to know exactly how CenturyLink’s failure impacted the people of our state,” he added.

Anyone who was affected by the outage can email to 911outage@atg.wa.gov, according to a news release.

Following a similar, six-hour outage in 2014, the Washington Utilities and Transportation Commission, which regulate public utilities, trucking companies, railroads and other freight haulers, fined CenturyLink $2.9 million.

On Dec. 28, Federal Communications Commission Chair Ajit Pai announced the FCC and the Department of Homeland Security were investigating the outage as well.

“When an emergency strikes, it’s critical that Americans are able to use 911 to reach those who can help,” Pai said in a news release. “The CenturyLink service outage is therefore completely unacceptable, and its breadth and duration are particularly troubling.”

In a tweet during the outage, CenturyLink said the company’s “engineers and technicians identified a network element that was impacting customer services and are addressing the issue in order to restore services.” However, the cause of the outage has not been publicly revealed.

Charles H. Featherstone can be reached via email at cfeatherstone@columbiabasinherald.com.

Print Article

Read More Local News

Brush fire sparked by chop saw burns 15 acres near Moses Lake

June 19, 2019 at 5:00 am | Columbia Basin Herald MOSES LAKE — An approximately 15-acre brushfire that threw up smoke west of Moses Lake Wednesday evening ignited after sparks flew from a resident’s chop saw, said Grant County Fire District Assistan...

Comments

Read More

Remodeling underway at Samaritan Patton Boulevard clinic

June 19, 2019 at 6:12 pm | Columbia Basin Herald MOSES LAKE — Renovation work is underway at Samaritan Clinic, and remodeling has started at Samaritan’s new clinic on Patton Boulevard. The Patton Boulevard clinic is expected to open about the end o...

Comments

Read More

Samaritan Healthcare in the black through end of May

June 19, 2019 at 5:58 pm | Columbia Basin Herald MOSES LAKE — Chief administrative officer Alex Town expressed optimism that Samaritan Healthcare’s financial position will help hospital officials obtain favorable terms when they negotiate a constru...

Comments

Read More

New gun law means uncertainty come July 1

June 19, 2019 at 5:48 pm | Columbia Basin Herald MOSES LAKE — As of July 1, it’s going to be a lot tougher to buy most guns legally in the State of Washington. But the new law, Initiative 1639, is also prompting a great deal of confusion and uncer...

Comments

Read More

Contact Us

(509) 765-4561
PO Box 910
Moses Lake, WA 98837

©2019 Columbia Basin Herald Terms of Use Privacy Policy
X
X